Job Description To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures Achievenet profit growth for business Manage average Rand value of differences to minimise losses to the business Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard Manage the migration of accounts from transactional to Self Service Compliance with procedures and processes contained in the Golden Rules. Manage the efficiencies for tellers through Number of differences, average number of transactions Manage own development to increase own competencies Connect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treated Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs Conduct myself in an ethical manner at all times Take ownership of solving our customers problems or queries as efficiently and quickly as possible Adhere to the TCF (Treating Customers fairly) principles in all that you do Manage the growth of active customer Account Base to increase client base through leads Contribute to the increase of the Customer Engagement Score of Branch Use opportunities identified to increase market share Ensure activities support cost containment and reduction Manage actual Rand value of shortages to minimise losses to the business Volume and Value Cash Migration measure the total in branch migratable cash transactions Optimize every customer interaction to migrate or convert customer to eChannel's and or encourage use of digital and self-service channels Always comply with procedures and processes contained in the relevant business guidelines Fulfilling transactions above the benchmark set and providing an exceptional customer experience Improve Identification process and procedures within area of responsibility Improve compliance to process and procedures within area of responsibility Demonstrates behaviour in support of the organizational values Takes accountability for own performance, personal and career development Contribute to the overall effectiveness and success of the team Maintain an ability to adapt to ever changing business and customer needs Achievement of an acceptable tracked efficiency as measured by the teams eRatio Improve knowledge and competencies by completing role specific training QUALIFICATIONS & EXPERIENCE Diploma Branch Banking Experience Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 28/08/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
