VACANCY
• Coach and grow a high-performing team
• Own key performance metrics like CSAT, AHT & FCR
• Resolve real-time escalations and be the go-to leader
• Work with an energetic, people-focused team
• Make a real difference in customer experience delivery
What We're Looking For
• A Diploma in Business, Communications, or a related field
• 2–3 years in Customer Service
• 1+ year in a leadership/supervisory role (BPO/Telecom is a BIG plus)
• Strong grasp of call centre tools (CRM, ACD) and performance metrics
• Flexibility to work shifts & weekends
