VACANCY
TsaMmereka Connecting Talent
RETAIL SALES ASSISTANT (GHANZI)
JOB SUMMARY
Mascom is looking for a Retail Sales Assistant who will be responsible for executing daily end-to-end operations of respective retail outlet and provide efficient service to customers according to company procedures key performance areas.
KEY PERFORMANCE AREAS
1. Sales & Delivery Management
2. Customer Relationship Management
3. Stock Management
4. Management of payments
5. Quality, Safety and Environment Management
KEY COMPETENCIES
Key behavioral competencies for the job include Commercial Acumen & Organizational Awareness, Customer Orientation & Stakeholder Management, Creativity & Innovative Thinking, Initiative & Drive, Self-Discipline & Resilience and Results Orientation & Execution. The candidate will be required to demonstrate Entrepreneurial Orientation, Stress Management, Impact & Influence, Interpersonal Awareness, People Management & Career Development and Negotiation Skills.
In addition, the candidate must be able to display key technical competencies including Retail Sales Management, Product & Services Knowledge, Budget Management, FinTech Product Knowledge, Customer Experience Management and Complaint Management. The role also requires the candidate to have Inventory Management, Logistics Management, Revenue Management, Customer Query & Request Fulfilment, Customer Feedback Management, Store/Franchisee management and Project Management.
JOB REQUIREMENTS
- Bachelor’s degree or equivalent (sales/marketing is preferred).
- 0 – 2 years’ experience of sales and customer service environment.
- Computer literacy is mandatory.
- Sector experience is advantageous.
