Job Description Business process, design, maintenance and enhancement to ensure resource and operational alignment with business strategy Identify process improvements (Cost Savings or efficiency improvements) Maintain a high standard of exceptional service that meets customers expectations through proactive, innovative and appropriate solutions Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated). Comply with governance in terms of legislative, audit requirements and internal policies Provide handover to the relevant execution team responsible for delivering on approved initiative / project Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 23/08/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
