English-Speaking Call Center Agent - Work From Home

Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity! Market: US and Canada Industry: Insurance Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role. Duties and Responsibilities: Process inbound and outbound call traffic to qualify leads and make live transfers Qualify prospects Resolve client queries Prepare customer spreadsheets and maintain online records