Job Description Reporting to the Team Leader, the successful incumbent will be required to recover outstanding arrears through engaging customers telephonically. The individual will primarily be responsible for, but not limited to the following: Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement Report on transactional and process activity progression within set guidelines to provide timely information for decision making Carry out collections processes within mandate, meeting all targets and quality standards. Comply with governance in terms of legislative and audit requirements. Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations. Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation Qualifications & Experience: Advanced Diploma in Business, Commerce or Management Studies (degree would be an added advantage) 1 - 2 years’ experience in a similar environment Competencies & skills: Computer literate Sense of urgency Good verbal, communication and interpersonal skills Attention to detail Ability to resolve problems quickly and efficiently Ability to manage sound relationships with all stakeholders, providing timeous feedback Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 25/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
