Job Description Responsible for management of their function devising implementing and provide input into the customer relationship management strategy. To strategically and operationally manage and grow a portfolio of Small and Medium Enterprises with high profit generation. Developing in-depth knowledge of a business client’s activities. Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE. Identification of business opportunities or create new business concepts and development approaches to support business growth. Sound portfolio management and optimising the true potential of portfolios. Quality of the Business client base within the portfolio. To create portfolio specific strategies/ actions that will generate revenue growth, ensuring that individual targets are met. The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention. Acquire profitable new business and identify client needs and deliver customised solutions for a portfolio. Ensuring compliance with relevant legislation and specifically in terms of client expectations. Following of process protocols to achieve service excellence. Monitoring and evaluation of the organisations success in managing its legal and compliance risks. Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction. Maintaining an appropriate profile within the community, initiate and ensure drawdown quality credit applications. Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence. Manage projects according to project management guidelines (expert level) apply effective consulting and coaching skills (Expert Level) allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired limits, and ensure Effective Data Management. Ensure expired limits are attended to against set target. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 23/09/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
